Address: 15 McLeod Rd, Carrum VIC 3197


The best way to be prepared to recognize and respond to an emergency is to know how your pet usually looks and acts, and to be aware of what situations constitute an emergency. Always try and remain calm as this helps the animal involved in the emergency.


When approaching an emergency, look around for potential hazards that may still exist. For example, if an animal has been hit by a car, before running into the street to help, make sure no other cars are approaching. If your pet is engaged in a fight, don’t place any part of your body between the two animals or you are apt to become the next victim.

The following situations should be considered emergencies:-

  • Trauma. Examples include an animal hit by a car, a gunshot wound or an animal fallen from a building or other significant height.
  • Difficult breathing.
  • Fits, particularly a first fit, fits lasting more than two minutes and fits recurring repeatedly (one after the other).
  • Cuts and gashes that expose internal structures.
  • Excessive bleeding such as spurting blood, bleeding that is prolonged or that you cannot stop by applying direct pressure.
  • Snake bites.
  • Heat stroke (hyperthermia) or hypothermia (low body temperature).
  • Poisoning.
  • Shock.
  • Open wounds with visible bone or severe tissue damage.
  • Burns.
  • Problems giving birth.
  • Profuse diarrhoea or vomiting.
  • Straining to urinate or defaecate.
  • Unconsciousness.
  • Painful, enlarged abdomen.
  • Severe depression (characterized by hiding, unresponsiveness or refusing to eat).


The pet that has any of the above symptoms should be transported to the Veterinarian as quickly as possible. Always phone ahead to inform the clinic of your situation and estimated time of arrival. This will ensure you are given priority over non urgent cases. Pressure bandages should be applied over bleeding wounds and if possible the animal should be placed on a stretcher or in a secure container. If an animal is in pain they can become aggressive and it is important to keep all people involved safe.

Wrapping the animal (especially the head area) with a big blanket often helps calm the pet and also reduces the chance of getting bitten yourself. Sometimes a muzzle is necessary to prevent biting and this can be made from a bandage or long piece of cloth-it needs to be tied tight around the muzzle. Emergency situations can be very stressful particularly if it is your pet involved. Try to stay as calm as possible as animals pick up very quickly on peoples emotions.

Contact Us

Address: 15 McLeod Rd, Carrum

Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 6pm
Saturday 8am - midday
Sunday/Public Holidays Closed
Phone 9772 0777

Emergencies can be very stressful. Try and remain calm and phone for help. 9772 0777 or after hours please the Animal Emergency Centre in Frankston-9770 5555 or Highett-9532 5261


Did you know that the most important time for social development is the first four months of your pups life? Socialisation is often not easy to do safely when your pup is not fully covered with vaccinations.  Our classes are a fabulous way to safely socialise your new puppy.

Our classes are generally held weekly and they run for one hour over four weeks. Our fee is $150.


Just for Cats. We are proud to be able to offer our feline patients a "Cat only" area in our waiting room.


We are proud to support three very worthy working dog rescue groups by offering generous discounts on all services. If you are planning on getting a new pet please consider a rescue pet and save a life.

Hydrobath: All you need is the dirty dog! Purpose built and do it yourself.

Only $15